Update from Event #2 at The Rebuilding Center

I had the unique opportunity this past weekend to spend my Saturday with Lean Portland at The Rebuilding Center. This is a distinctive concept, with a wonderful mission and a passionate crew of employees that want to see it grow and succeed.

Since my previous exposure to Lean/Six Sigma has occurred only within the confines of employment in the healthcare industry, this was an eye-opening experience in the most positive of ways. Working with a group of employees that were truly invested in their organization and its mission was refreshing. Participating in an effort to further what is already an impressive and admirable cause was inspiring.

By nature, community non-profits are often grassroots organizations that have cobbled together resources and processes over time. Growth is not always expected, leading to a non-standardized approach to this expansion when it does occur. In the case of the Rebuilding Center, this haphazard growth has led to an endearing and quirky concept that both drives and inhibits its success.

How can they hold onto what makes it different while minimizing the drawbacks?

trc_welcome_sign

New welcome sign will hopefully help customers better understand the process

 

Thanks to the committed staff and our talented team leaders, it was possible to identify the areas in greatest need of improvement. Each one of these needs stood to benefit the staff, the customers, and the mission of the organization itself. The fact that these needs are so tightly interwoven speaks to the fulfillment that can be had from aiding a non-profit in quality and process improvement.

It will be exciting to watch the changes unfold at The Rebuilding Center throughout this coming year, and I personally cannot wait for my next opportunity to get involved.

– Chelsey McIntyre

Update from our work with The Rebuilding Center

Matt Horvat and Jared Davis facilitate lean event at The Rebuilding Center

The Rebuilding Center is engaged in a current state mapping, future state mapping and action planning event series facilitated by Jared, Matt and volunteers from Lean Portland.

It doesn’t have to be complicated – just customer focused! During a one day event in early September 2016, the staff improvement team became secret shoppers to gain a customer perspective and presented a mock newscast interview (set in the year 2020) to shape a vision of the Future State.

This is setting the stage for the group to rapidly tackle festering issues, like making measuring tape easy to find, as well as plan for larger projects like shaping the checkout experience. Fun stuff!

More updates coming soon, as we continue with follow-up events. Make sure you are connected with our social media accounts, or subscribe to our newsletter.

October 4: Lean Portland’s Community Happy Hour

Meet your Lean peers and find out what we have going on! – RSVP and join us on
Tuesday, October 4, 2016, 5:00 PM at
Widmer’s Brothers Brewery
929 N Russell St Portland, OR 97227

04-Oct – First Tuesday: Lean Portland’s Community Happy Hour

Tuesday, Oct 4, 2016, 5:00 PM

Widmer’s Brothers Brewery
929 N Russell St Portland, OR 97227 United States Portland, OR

13 Members Attending

Meet your Lean peers and find out what we have going on! – RSVP and join us at 5p

Check out this Meetup →