Update from Event #2 at The Rebuilding Center

I had the unique opportunity this past weekend to spend my Saturday with Lean Portland at The Rebuilding Center. This is a distinctive concept, with a wonderful mission and a passionate crew of employees that want to see it grow and succeed.

Since my previous exposure to Lean/Six Sigma has occurred only within the confines of employment in the healthcare industry, this was an eye-opening experience in the most positive of ways. Working with a group of employees that were truly invested in their organization and its mission was refreshing. Participating in an effort to further what is already an impressive and admirable cause was inspiring.

By nature, community non-profits are often grassroots organizations that have cobbled together resources and processes over time. Growth is not always expected, leading to a non-standardized approach to this expansion when it does occur. In the case of the Rebuilding Center, this haphazard growth has led to an endearing and quirky concept that both drives and inhibits its success.

How can they hold onto what makes it different while minimizing the drawbacks?

trc_welcome_sign

New welcome sign will hopefully help customers better understand the process

 

Thanks to the committed staff and our talented team leaders, it was possible to identify the areas in greatest need of improvement. Each one of these needs stood to benefit the staff, the customers, and the mission of the organization itself. The fact that these needs are so tightly interwoven speaks to the fulfillment that can be had from aiding a non-profit in quality and process improvement.

It will be exciting to watch the changes unfold at The Rebuilding Center throughout this coming year, and I personally cannot wait for my next opportunity to get involved.

– Chelsey McIntyre

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